Services – b2logistics

Technical and Logistic Services

b2logistics technical field services provide onsite support for customer IT assets through out Latin America. Our high quality service focuses on providing you with the needed assets to support your customer.
Services include:
*Remedial and Preventative onsite Maintenance
*IMACS (installations, moves, adds, changes onsite)
*Site Surveys and Analysis
*Deployment and Migration Projects
*Imaging and custom configuration
*SLA 7x 24 with 2, 4 hour response as well as Same day and Next business day
*Call Centre Bilingual Dispatch
*Local Part sourcing

Product Knowledge includes:
*Assets: Enterprise servers (rack, blade), storage systems, work stations , communications, networking and routing equipment, Printers, cabling,
*Operating Systems: Linux, Windows, SUN Solaris
*Brands supported HP, Dell, IBM, Lenovo, Cisco, EMC,
*Industries Currently Supported: Airlines, Petroleum, Mining, Communications, Research institutes, and Manufactoring.

At b2logistics our solutions are specific to you and we do not limit the boundaries to get you to the next level. Moving a box in a warehouse, city or country is the same the world over. So why is it so hard to find a provider that can execute as you need? Companies build products in response to specific challenges. These products often have some of the solution.We look at your problem and then develop a full solution not a product for you to buy.
We ask you to take time to look over the white papers and see some of the samples.

Integrated Solutions

Our approach to providing services to you is focused around finding value through a consultative approach. No single company or person has the right solution. By working with you we identify the challenges, pain points and the strengths of what is in place today. Out methodology will derive and create options that are possible in the world we operate today.

Solutions to the findings are based on what is possible and what is actually available in markets. We keep a focus to the future to ensure that any solution is not constrained within our fast moving global markets. Concepts and services are changing daily. We keep an open mind to leveraging all options.

We believe the advent of social programs will soon dominate the markets for both service delivery and logistics. We are vendor neutral, we do not limit the solution to a brand or single vendor. We know that in the world of social service programs, like Uber that there is still a need to consider companies that own and leverage their own assets.

We know the need for flexibility is key to long term growth. For small to mid size companies that are trying to reach the next level, expertise is a huge differentiator. We leverage our 50 years of industry knowledge to guide you. Our customers often call on us and we support freely. Our belief in a partnership is not charging consulting fees but developing a solution even if it is only adjusting a current process for improvement.

Import of Record

We offer companies a new way to approach new markets and even current markets. Our Importer of Record services are focused on providing you with a virtual presence. The services are designed to support your needs within the actual infrastructures of each country. We offer a single solution to manage multiple countries.
Trade barriers are often the most over looked issues in developing and supporting business internationally. Crossing state lines and even county lines the solution is to call the big three. However, when a part is needed in another country within 24 hours the solution is not one of the big three!
Time critical solutions for the post sale services are complex to both plan and implement. Add to that your service level agreements and cot of operation on limited budgets. Our solutions consider options that differentiate and address these issues.

Local parts procurement help solves the challenge of waiting days for a part to be sourced, shipped and delivered. Our local teams have expansive knowledge in the High Tech sectors procuring parts and deliver to site within the same day.
Quick Setup in Brazil - we can have you fully operational within in days under our program for Brazil. We have developed processes and setup to eliminate the long lead-times that are required to register and process with other IOR options.
Transparency is key to ensure that you see and know all the actions through the supply chain. Our approach is to ensure the partnership is setup to benefit both for the long term.

Our management and oversight to import or export under the different regulations and industry sectors is what makes us the choice.

Summary

Are your customers asking you for support in remote locations in Latin America? Is their IT infrastructure at risk with poor or no support in remote locations? Do you have challenges with language and call center support? Do you need help with Importer of Record?

We offer IT Support and Logistics to help your company expand its geographic coverage and expertise. We have the ability to execute deployments, installations, provide remedial and preventative maintenance, import, export and deliver parts on time to your Customer’s site and keep them operational. Customers are increasingly going global and need to support their growing geographic coverage with field services and logistics. Finding and building this network of high performance support is critical to growth and customer loyalty.

Our partner network of Field Stock locations and Field Engineers enable us to reach 100+ countries world wide. We execute 24/7 maintenance services by supporting products from enterprise tape libraries and servers, and by networking devices through to workstations and printers. Industries we serve currently include Petroleum, Manufacturing, High Tech, Airlines, Mining, Healthcare, Hotels and Media companies.

The unique regulations and cultures can vary greatly by country. We have helped companies enter foreign markets, expand service, coverage and performance while effectively reducing cost. Many countries have complex laws that protect their markets and our experts, at both the international and local level, help guide you through the myriad of hurdles.

Through our 50+ years of combined experience and our partner network, we can help you deliver and develop the best solution to generate happy customers.Our team experience in building post sales service networks for Fortune 500 companies gives us an advantage in making your teams competitive with the Big 3 of your industry. We take the complexity out and keep the process simple.